Experience true relaxation with your next Lash Lift or brow & lash tinting.
Let our team make you look and feel fabulous!
Our goal at Spa Retreat Cary is to create a tranquil, relaxing environment. You may be joining us for a simple eyebrow wax, or a three-hour retreat, either way, the goal is to make the most of your experience with us. We ask that you please arrive 30 minutes prior to your appointment time. This will allow ample time to enjoy our amenities–to retreat from the world.
Specific areas throughout the spa have been designated Quiet Areas. We simply ask that conversation is kept at a whisper and that cell phones are left in your locker or muted to maintain a serene environment, pleasant for all. For the same consideration, we do not permit hairdryers on site; we apologize for any inconvenience.
The world happens no matter how much we try to retreat; we understand. Spa Retreat Cary simply requires a 12 hour notice when cancelling any appointment. Less than 12 hours notice will result in a charge of 50% of the service cost. A No Show will result in being charged the full price of all appointments missed. For the consideration of our talented technicians, we require a credit card on file to book any appointment. The card information is kept confidential in our system, and can only be charged or viewed with management authorization.
Due to the nature of the industry and the goal of serenity, no children under the age 13 of are allowed beyond the reception area.* Children ages 13-16 are permitted for services only with accompaniment of an adult and/or a signed waiver. Massage therapy is never performed on children 15 years or younger.
*Please contact the Spa Retreat Manager about group events allowing children, as we have the ability to cater for certain events based on time and date availability.
Gift cards never expire. If lost, a gift card may only be redeemed by the purchaser.
Building a relationship with your service provider is fundamental for repeat retreats. Our Guests Services team will work diligently to place you with a provider we believe will best suit your needs. If you have a request for a specific provider, please make sure you note this when scheduling your appointment.
Don’t be afraid to ask what is appropriate. The general rule is to tip a percentage of the service, similar to how you would in a restaurant. You may leave a cash tip with Guest Services, placed in an envelope addressed to your service provider, or have the gratuity added to your credit card.
